Ask a Question

If you want to ask a question regarding a specific problem or technical issue I will be better able to answer if you can provide me with the following:

STOVE BRAND. ie: Austroflamm, Breckwell, Whitfield,…
MODEL. ie: Austroflamm Integra, Breckwell P24I, Whitfield Cascade…
MANUFACTURE YEAR.
TYPE. Insert (installed into a fireplace) or Freestanding.
VENT CONFIGURATION. ie: Insert with short pipe above blanking plate. Freestanding with 2′ horizontal no vertical.
LAST TIME CLEANED AND BY WHO.
TYPE AND AMOUNT OF FUEL SINCE LAST CLEANING.

EMAIL ADDRESS TO SEND MY RESPONSE TO.

If you don’t have a manual to refer to check under the hopper lid or on the body of the stove, there should be a large sticker with brand, model, and manufacture date along with the stoves serial number.

If you have a question about pelletstoves in general you are invited also to ask.

Click here to access the specific or technical question form