As a retired sheet metal worker with a reasonable amount of HVAC service work in my background I was able to communicate via email to Jeff what my stove was doing. But rather than just saying “Yup, needs a new motor that I can sell you.” Jeff took the time to answer every one of my questions about basic maintenance and cleaning in very easy to understand terms. The Result: A twenty year old Whitfield that’s just purring away. Like the kitty cat sitting on the coffee table about six feet away enjoying it’s warmth once again.

Business owners like Jeff are a rare breed. Not out just to take a person’s money but rather to build and maintain a strong customer base by going the extra mile to help his customers save all the money they can. A rare breed indeed.

So no, Jeff did not sell me a part that wasn’t needed just to make a buck. But when I do need a part, I know where I’ll turn. I’m sure that if he doesn’t have it in stock, he’ll know where to find it. And I’m also sure he won’t sell it to me unless it’s absolutely needed. Thanks Jeff. You’re The Best

I called to have my pellet stove cleaned. Little did I know that what I was really getting was not only an incredibly thorough cleaning (from the top of my chimney to the pellet stove itself), but maintenance on items that needed it.
Member Comments: This was the best experience I’ve had with a service professional in many, many years. Jeff was scheduled to arrive between 2:00 and 3:00. Because his first job took longer than anticipated, I was called to let me know the new expected time of arrival. He arrived around 2:30, well within the time I had originally expected him. I should say that I am pretty much a pellet stove novice. While I have lived in my home for seven years, I had only occasionally used the stove. In December 2010, my heat pump and furnace died, and I began using it every day. So, the stove had not been cleaned for at least seven years, and I don’t know if the previous owners had attended to the stove prior to my moving in. After a long conversation about my stove and much helpful information about my stove, Jeff began work. He carefully laid a path from my front door to my pellet stove to protect my floors. He also carefully covered all around the pellet stove. Even on my deck where the compressor was placed, Jeff first put down padding for the compressor to be placed on! Okay, I was already a fan, and Jeff had yet to begin the actual cleaning of the stove! Jeff was incredibly thorough. Each part of my stove was cleaned, including parts and places I didn’t know existed. He quickly dealt with potential problems and was not at all perturbed that my stove was installed in a very tight space making cleaning more difficult. What I had thought was going to be done and what was actually done were miles and miles apart. Jeff did so much more than I ever would have anticipated, even topping it all off with some paint to the stove!! Despite the fact that Jeff was cleaning ashes from the stove, he left my house in exactly the same condition as when he arrived. I felt that Jeff treated my pellet stove as though his family would be using it. I had some fear of my pellet stove before he cleaned it, but now I will use it happily and without fear. Jeff is incredibly knowledgeable about pellet stoves, is generous with his knowledge, takes whatever time is needed to do the work correctly, and left me with a stove that looks almost new! If you have a pellet stove, he’s your guy!

Char