Guest Book
I’d really appreciate it if you would take the time and add a comment to this thread. This is the place to let everyone know how long it took to get a response to you asked question and let me know if my answer was helpful. This is also the place to throw out any suggestions that would make this site more useful.
Also, its the place I’d like my customers to review the services provided by Claxton’s Inc. Were you happy with our service? How does our work compare to experiences you’ve had with other companies? Would you recommend us to your friends and family? Anything you want to share with perspective customers?
DIRECTIONS TO LEAVE A COMMENT. CLICK ON THE “LEAVE A COMMENT LINK” BELOW. SCROLL ON DOWN TO THE “LEAVE A REPLY” BOX AT THE BOTTOM OF THE PUBLISHED COMMENTS AND PLEASE LEAVE YOUR OWN COMMENT. AFTER YOU HIT THE “SUBMIT” BUTTON YOU WILL BE ASKED FOR YOUR NAME AND ADDRESS. FILL IN YOUR EMAIL ADDRESS IN THE ADDRESS BOX- NOT YOU STREET ADDRESS. I WILL NOT SHARE YOUR EMAIL ADDRESS WITH ANYONE AND DON’T WORRY ABOUT THE “WEBSITE” BOX, YOU CAN LEAVE IT BLANK.
April 19th, 2008 at 9:36 am
I recently encountered my first jammed auger. As always, Jeff was super helpful on the phone (on a Saturday no less), gave me some tips and directed me to the “help my auger is jammed” section on this website. After much poking, tapping, vacuuming, etc. I discovered 1 single pellet stuck in the hopper, jammed at the top of the auger. At first I could not believe that this single pellet was the problem but after some effort to dislodge it, I immediately noticed that the grinding sound was gone. Thanks again Jeff, love you site.
April 23rd, 2008 at 3:50 pm
very pleasant guy and a very good job
April 23rd, 2008 at 3:53 pm
i have had my stove cleaned many times, but untill jeff came over i did not relize all tha really had not been clean thank you jeff for a very exectent job
and the info. you gave me
loleta
May 7th, 2008 at 12:19 pm
Thank you for the information on your website. I have put it in my favorites. Jeff has been willing to help me out with another prblem other than the pellet stove, and we got that fixed also. A very complete and detailed job cleaning the stove. The first time I was having a problem with the stove, Jeff told me how to fix it over the phone. I am completly satisified with his work and the care he takes.
Bob
May 8th, 2008 at 12:29 pm
Met Jeff for the first time this morning. Very personable!
Jeff is still working on our stove and seems to be doing a really thorough job, more than I realized he would be doing.
I appreciate his openness and willingness to tell me about the functioning of the stove and ways to make it run better.
I am sure that I made a good choice in selecting him to come and clean and get my stove ready for the next season’s running.
June 11th, 2008 at 12:48 am
Nice job job JEFF OF TAKING OF ARE SPRING CLEANING and the talk was good too. Joel CROUCH
August 27th, 2009 at 2:19 pm
Richard and I have been using Jeff’s service for several years. We’re always impressed with his attention to detail (moves hearth decor, furniture, etc) to clear a work area. His new “super” hepa-filter vacuum system is quiet and highly efficient. I was able to complete my computer work without being distracted by loud machinery.
Would recommend Claxton’s for any pellet stove user. . . we’ll be able to use our stove with a clear conscience this winter!
September 8th, 2009 at 1:35 pm
Our pellet stove is about 18 years old. Jeff cleaned it and performed some repairs. It is like new now. We really appreciate his detailed and efficient work. We are 45 miles from Eugene and he arrives on time every time.
Thanks Jeff, George and Shirley
September 10th, 2009 at 3:56 pm
Once again Jeff did a great job on our pellet stove. Jeff does a cleaning job like no other. We will feel safe and warm this winter.
Thanks Jeff,
Kim
September 11th, 2009 at 11:14 am
We have had our stove cleaned since 2003 and have been very pleased with Jeff’s work. He is professional and very thorough. He’s always been there when we needed him for other problems with the stove as well. He even stopped by on the weekend once when we were having a problem with parts. You couldn’t ask for a nicer person or more professional person to work on your stove. I recommend him to alot of people. My husband and I will continue to call him year after year. Thanks for a GREAT JOB!!!
KayMarie
September 14th, 2009 at 10:49 am
Jeff has been cleaning my Breckwell stove for many years and I find myself looking forward to his visits because he’s a very nice guy and I feel very comfortable having him in my home. Not only does he do an incredible job in keeping my stove up and running (and clean:)) but if my pellet stove beaks down in the middle of winter on a snowy, icy Saturday (don’t they always?), he always finds a way to get here and fix it so we can stay toasty warm! I’d recommend Jeff to anyone. I also want to say Annegret, his wife, always remembers who I am when I call to make an appointment. That’s unusual today but it’s really nice. Thanks to Jeff and Annegret for keeping us warm (and safe) through the winter.
September 19th, 2009 at 2:50 pm
I’ve had Jeff take care of my pellet stove for the past 2 years, as a widow it is nice to know I can rely on him for the best most reasonalby priced service. He came in early this summer cleaned it & painted it so it looks like new. I started my stove today,Saturday, to take the chill off the house and as a test run for this winter. It wasn’t burning quite right so I called Jeff. He returned my call quickly and was willing to come out even though I live out aways. We talked about the symptoms. He offered a couple of suggestions I could try, I hung up did this, with some success. Called him again and fine tuned it. He is always available by phone and ready to come out if needed. Thank You Jeff
October 4th, 2009 at 3:03 pm
Jeff has been taking care of my stove since he installed it - it’s been so long, I can’t remember… 10 years? Sounds about right. Anyway, it’s time for my annual Jeff visit, which I and my stove both look forward to - and the added plus is a little chat with Annegret.
Jeff and Annegret run a dependable business and it’s always a pleasure to do business with them.
October 10th, 2009 at 8:22 am
My 3yo grandson turned my stove on and I wasn’t aware of it so it plugged my augur, Jeff was here and cleaned it out in no time, I was very impressed .
When the time came to get the stove cleaned he was the first one I thought of and am I ever glad I did.
This stove has not been so clean since it was new! What a great job he did and also found some repairs that needed done and completed them on the spot.
I would recommend him first to everyone.
January 6th, 2010 at 6:09 am
Jeff was great! I had a severe and dangerous problem with my 17 year old pellet stove feeding uncontrollably, and a day after i sent in my description of the problem (over the holidays no less), Jeff had been able to identify the part causing the malfunction. I replaced the part as he suggested, and my stove is running like clockwork. Thanks Jeff!
January 19th, 2010 at 11:03 pm
If everyone gave the sort of customer service Jeff gives his customers the world would be a much better place. You would always be able to depend on folks showing up at the time they said they would. You could always be sure the work would be done professionally and right. You would know that the person you hired for a job would go that “extra mile” to be sure you are delighted with the service,
Jeff has taken care of my stove for the last 5 years. As far as I am concerned no one else will ever touch it! Until last week it had only been routine cleaning and maintenance. But last week my stove broke. Bad. The auger shaft was pointed pff at a 45 degree angle. My stove is not one of the more popular brands. We talked on the phone but neither of us could quite figure out what got bent. Jeff showed up the next day (even though he was very busy with appointments) - with a diagram he found on the interweb (which actually matched the one I had dug up out of the files!) He prodded, poked, used mirrors and magic to look inside and then went “Oh I see”. He waved his hands and commanded “Be well.” It’s worked ever since. Who am I to question his ways.
Oh and one more thing - if Jeff is coming over clear your calendar for the hour - he is an interesting guy to get to know - and I enjoy our discussions while he works as much as I enjoy the results of his labor.
March 17th, 2010 at 9:20 pm
thanks you so very much for the excellent service and repair
April 17th, 2010 at 1:11 am
hey jeff
been over a year and you showed up bright and cheery was good to see you
so thankfull to have found you
lots of living to do now do it lol
and your so good for my stove
April 26th, 2010 at 7:50 pm
Jeff, This is a reminder that we have made an appointment for the morning of June 8! I tried to find the discount link - but I didn’t see it. I’m happy to give you my business and to tell others of your excellent service! See you soon.
- Jon
May 26th, 2010 at 9:47 pm
I first met Jeff back in 2004 when he was the last number in the phone book I was going to call before I gave up and bought a new stove. He was the only person involved in stove sales or service that told me the stove could be fixed and that is just what he did. I have since moved from that home and had him install another stove in our new residence. I would recommend him to anyone and I do.
Char