The Pelletstove Corner

Both the Profile 20 and 30 models required a factory upgrade kit. These stoves use an optical eye that actually “looks” down into the burnpot to make sure the fire is burning at the end of the start-up cycle. The eye was originally placed where it could not get a good enough view of the burnpot. To determine if the optical eye relocation kit has been installed, open the hopper lid and look for a fist sized and shaped box attached to the top of the auger shaft cover. If its not there contact your retailer and request the upgrade, don’t let them try and charge you for the kit, it should be free and the factory was offering a $50.00 payment to the installer.

If you already have the upgrade and you are still getting the fault indicator (blinking light) then you should make sure the amber plastic eye lens is free of soot. I have gone on several service calls where other techs have replaced control boards and/or disconnected the thermostats to no avail.

Take a little mirror and light source and look up the feed tube. Do you see an amber piece of plastic up there? It’s about an inch by inch and a half rectangle. Is it sooty? You might try cleaning it through the feed tube, a damp rag over a bottle brush perhaps. If you need to remove the lens from the stove to clean it here is how I do it:

Before you do anything Unplug the Stove.

On the freestanding models access to the lens is easier than on the inserts which will need to be removed from the fireplace and have the top of the hopper removed. but, once your looking down into the pellet free hopper you simply remove the three 11/32’s nuts that hold the top and side (its one piece) of the optical eye box in place, remove the nuts (11/32’s again) that hold the lens retainer in place, clean the lens with a damp clean cloth and re-assemble.

Let me know if you still get the fault light.

Tags: pelletstove, repair, Whitfield

This entry was posted on Tuesday, March 25th, 2008 at 8:12 pm and is filed under QUESTION & ANSWER FORUM CONTENT. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.